Terms and conditions of use

TERMS OF USE / BOOKING CONDITIONS
KAMAMI S.R.L.

The booking made through this form is managed by:

KAMAMI S.R.L.
Registered office: Lungarno Amerigo Vespucci 2, 50123 Firenze (FI)
P.IVA 06899780487
Email: bisteccheriasantacroce@gmail.com

1. Booking Management
The booking is managed directly by KAMAMI S.R.L., which receives the data entered by the User and confirms the table.
The FloFood system (Refloo Srl) provides technical support only for the submission and management of the booking.

2. Deposits and Payments
For events or special menus (e.g., New Year’s Eve, set menus, tastings), the restaurant may request:

• a deposit;

• advance payment;

• a credit card pre-authorization.

The required amount is always indicated before confirmation.
For à la carte menus, the deposit is deducted from the final bill.
For set menus or tastings, it may represent all or part of the total amount.

3. Cancellation Policy

3.1 Standard Bookings
Changes or cancellations must be requested via email:
bisteccheriasantacroce@gmail.com

Management is at the restaurant’s discretion.

3.2 New Year’s Eve Bookings with Deposit
Cancellation via email to bisteccheriasantacroce@gmail.com

By December 28 → full refund of the deposit
From December 29 → deposit NOT refundable
No-show → deposit retained

Time Slots – Important Information
Bookings scheduled before 19:30, including the 19:30 slot, guarantee table availability until 21:15.
All other bookings may remain until the end of service, without limitations.

4. Discounts and Promotions
Any discounts displayed in the form:

• apply only to the selected time slot;

• apply to the à la carte menu unless otherwise specified;

• may not apply to set menus, tastings, or special products.

5. Notes and Special Requests
Notes entered by the User:

• are used exclusively to organize the service;

• are not used for any other purpose.

Please indicate any allergies or intolerances.

6. Personal Data Processing
Data Controller:

KAMAMI S.R.L.
Lungarno Amerigo Vespucci 2, 50123 Firenze (FI)
P.IVA 06899780487
Email: bisteccheriasantacroce@gmail.com

Data are used exclusively to:

• manage the booking;

• contact the User;

• manage deposits or pre-authorizations.

The full Privacy Policy is available in the booking form.

7. Acceptance
By confirming the booking, the User declares that they:

• have read and understood these Conditions;

• accept the Privacy Policy;

• accept any financial terms specified in the form.

Privacy Policy

PRIVACY POLICY (GDPR)
KAMAMI S.R.L.

(pursuant to EU Regulation 2016/679 – GDPR)

1. Data Controller
KAMAMI S.R.L.
Lungarno Amerigo Vespucci 2, 50123 Firenze (FI)
P.IVA 06899780487
Email: bisteccheriasantacroce@gmail.com

2. Data Processed
Data collected through the online booking form:

• first and last name

• email

• phone number

• any notes (allergies, requests)

• data relating to deposits or pre-authorizations

3. Purpose of Processing
a) Booking management
Operational contacts, confirmations, information requests.

b) Administrative and tax obligations
Management of deposits, pre-authorizations, receipts.

c) Service organization
Use of notes to improve service quality.

d) Legal obligations

4. Legal Basis

• performance of the booking;

• consent for voluntarily provided information;

• legal obligations.

5. Processing Methods
Data are processed using:

• electronic and/or manual tools;

• appropriate security measures;

• technical support from the FloFood platform (Refloo Srl), with no autonomous purposes.

6. Data Disclosure
Data may be disclosed solely to:

• authorized restaurant staff;

• technical providers for operational needs;

• competent authorities when required.

Never sold, transferred, or disseminated.

7. Data Retention
Data are stored for the time necessary for:

• booking management;

• administrative and tax-related obligations.

8. User Rights
The User may request at any time:

• access

• rectification

• deletion

• restriction

• portability

• objection

• complaint to the Data Protection Authority

Requests via email to:
bisteccheriasantacroce@gmail.com

9. Changes
This privacy policy may be updated over time.
The updated version will always be available in the booking form.