Terms and conditions of use

TERMS OF USE / BOOKING CONDITIONS
IL GRILLO S.R.L.

The booking made through this form is managed by:

IL GRILLO S.R.L.
Registered office: Lungarno Amerigo Vespucci 2, 50123 Florence (FI)
P.IVA 05007020489
Email: osterialabistecca@gmail.com

1. Booking Management

The booking is managed directly by IL GRILLO S.R.L., which receives the data entered by the User and confirms the table.
The FloFood system (Refloo Srl) provides technical support only for submitting and managing the booking.

2. Deposits and Payments

For special events or dedicated menus (e.g. New Year’s Eve, set menus, tasting menus), the restaurant may require:

• a deposit;

• full advance payment;

• a credit card pre-authorization.

The required amount is always clearly indicated before confirmation.
For à la carte menus, any deposit is deducted from the final bill.
For set menus or tastings, it may represent all or part of the total amount.

3. Cancellation Policy

3.1 Standard Bookings

Changes or cancellations must be requested via email at:
osterialabistecca@gmail.com

Management of changes is at the restaurant’s discretion.

3.2 New Year’s Eve Bookings with Deposit

• À La Carte Menu
  A minimum of two courses must be ordered from the menu
  (starter + first course / starter + main course / first course + main course).

Cancellation must be requested via email at: osterialabistecca@gmail.com

• By December 28 → deposit refundable

• From December 29 → deposit non-refundable

• No-show → deposit retained

Time Slots – Important Information
Bookings scheduled before 19:30 guarantee table availability until 21:15.
All other bookings may stay until the end of service, without limitations.

4. Discounts and Promotions

Any discounts:

• apply only to the selected time slot;

• generally apply to the à la carte menu;

• may not apply to set menus, tasting menus or special items.

5. Notes and Special Requests

Notes entered by the User:

• are used solely to organize the service;

• are not used for any other purpose.

It is recommended to indicate any allergies or intolerances.

6. Personal Data Processing

Data Controller:
IL GRILLO S.R.L.
Lungarno Amerigo Vespucci 2, 50123 Florence (FI)
P.IVA 05007020489
Email: osterialabistecca@gmail.com

The data provided are used exclusively to:

• manage the booking;

• contact the User;

• manage deposits and pre-authorizations.

Full details are available in the Privacy Policy.

7. Acceptance

By confirming the booking, the User declares that they:

• have read and understood these Conditions;

• accept the Privacy Policy;

• accept any financial terms specified in the form.

Privacy Policy

PRIVACY POLICY (GDPR)
IL GRILLO S.R.L.
(pursuant to EU Regulation 2016/679 – GDPR)

1. Data Controller

IL GRILLO S.R.L.
Lungarno Amerigo Vespucci 2, 50123 Florence (FI)
P.IVA 05007020489
Email: osterialabistecca@gmail.com

2. Data Processed

Data collected through the booking form:

• first and last name

• phone number

• email

• any notes (allergies, special requests)

• data relating to deposits or pre-authorizations

3. Purpose of Processing

a) Booking management
Operational contacts, confirmations, and changes.

b) Administrative and tax obligations
Management of deposits and pre-authorizations.

c) Service improvement
Use of notes to organize and enhance the guest experience.

d) Legal obligations

4. Legal Basis

• performance of contractual measures (booking)

• consent for voluntarily provided information

• legal obligations

5. Processing Methods

Data are processed:

• with electronic and/or manual tools

• according to GDPR-compliant security measures

• through FloFood as a technical provider

6. Data Disclosure

Data may be disclosed exclusively to:

• authorized restaurant staff;

• technical providers (support only);

• competent authorities when required.

Data are never sold or disseminated.

7. Data Retention

Data are stored for the time necessary to:

• manage the booking;

• fulfil tax and administrative obligations.

8. User Rights

The User may exercise:

• access

• rectification

• deletion

• restriction

• objection

• portability

• a complaint to the Data Protection Authority

Requests should be sent to:
osterialabistecca@gmail.com

9. Changes

This privacy policy may be updated over time.
The most recent version is always available in the booking form.